Effective Date: July 20th, 2025

Welcome to broadn.io ("we," "us," or "our"). These Terms of Service ("Terms") govern your ("you" or "Customer") access to and use of our cloud-hosted software-as-a-service (SaaS) platform and related services (collectively, the "Services") provided through https://www.broadn.io/.

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case "you" or "Customer" refers to such entity. If you do not have such authority or do not agree with these Terms, you must not use the Services.

These Terms apply to business customers and their authorized users. The Services are not intended for consumer use.

1. Services

We provide the Services as described on our website and in any applicable order form or agreement ("Order"). We may update the Services from time to time, including adding or removing features, provided such changes do not materially reduce the functionality.

2. Accounts and Access

To use the Services, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to notify us immediately of any unauthorized access.

You grant us permission to access your account as necessary to provide the Services, including for support and maintenance.

3. Fees and Payment

Fees for the Services are specified in the applicable Order. You agree to pay all fees in accordance with the Order. Payments are non-refundable except as expressly provided in these Terms or the Order.

We may suspend or terminate your access if payments are overdue.

4. Intellectual Property

We own all rights, title, and interest in and to the Services, including all intellectual property rights. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes.

You retain all rights to your data inputted into the Services ("Customer Data").

5. Customer Data

You own all Customer Data. You grant us a license to use, store, and process Customer Data as necessary to provide the Services.

We do not sell Customer Data. Customers can export their data at any time per commercial agreements. Data is stored in encrypted form on US-based cloud servers with encrypted backups to prevent data loss. All communications use in-transit and at-rest encryption.

6. Security and Compliance

We commit to handling your Customer Data transparently and securely, with no tricks or unauthorized uses. All data is encrypted in transit and at rest, including databases and backups, and stored in SOC2-compliant datacenters from public providers in the United States. We follow industry best practices in software development and operations, including protocols for backups, data restoration, disaster recovery, database migrations and rollouts, and application deployments with minimal to no downtime. For more details, see our Privacy Policy.

7. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information.

8. Warranties and Disclaimers

We warrant that the Services will perform substantially as described in the documentation.

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify us against claims arising from your use of the Services in violation of these Terms or applicable law.

11. Termination

These Terms continue until terminated as provided in the Order or by either party upon notice for material breach.

Upon termination, you must cease using the Services, and we will provide access for you to export Customer Data for a reasonable period.

12. Governing Law

These Terms are governed by the laws of the State of [e.g., Delaware], United States, without regard to conflict of laws principles.

13. Miscellaneous

These Terms, together with any Orders and our Privacy Policy, constitute the entire agreement. We may amend these Terms, with notice for material changes.

If you have questions, contact us at legal@broadn.io.